At Fullerton House School we work hard to provide a safe and effective service.
This includes the need to achieve, maintain and promote a culture of
openness, honesty and awareness throughout the organisation and with
everyone who is involved with Hesley Group services. We enable
individuals to speak out if they have concerns, and to be reassured that
they will be supported through the process and not victimised.
We are committed to providing safe and effective services that:
• Prevent harm
• Identify and manage risk
• Support people based on their individual needs
The children and young people we support may be especially at risk due to a range of factors, for example:
• Difficulty understanding the possible consequences of their own actions or those of other people
• Struggling to express feelings of fear or concern
• Understanding motives
• Concepts of what constitutes risk
People’s plans are person-centred or child-centred and our staff are
trained and supported to deliver these plans. We provide support to
individuals to enable and empower them to express concerns or fears for
example in the form of individual communication plans and safeguarding
and complaints tools.
We aim to ensure that all staff are safely recruited and properly
trained, supervised and managed, with an active induction that
emphasises our 'zero tolerance' of abuse and neglect right from the
Each member of staff is provided with written guidance on safeguarding
children and young people, This outlines the types of abuse, why
people may be at risk and the signs to look out for. The staff guidance
explains exactly what behaviour is expected from all staff and outlines
their responsibilities in reporting any issues of concern. It clearly
states the consequences for them should they engage in abusive practice
or if they do not report suspected abuse.
Hesley Group provides training and support to staff right at the outset
to observe for signs of poor or abusive practice and report these. We
have developed policy and guidance that supports everyone delivering a
service to provide safe and effective services. A copy of this policy is available here
In the event of poor practice or abuse being suspected staff are
expected and supported to report immediately through our Whistleblowing
and Safeguarding policies and guidance. Allegations are reported by
managers using agreed local safeguarding procedures, which includes
informing the regulatory body (OFSTED and work positively with
multiple agencies as a part of this process.
Key policies and guidance about safeguarding are available on request.
Hesley Group's Quality Team develops policy and best
practice guidance and assesses our compliance with national standards,
including with respect to keeping people safe.