Quality assurance and policy

Hesley Group's designated managers develop policy and best practice initiatives and assesses how well we are doing
in meeting our objectives and complying with national standards. This includes the management of health and safety and keeping people safe. The organisation consults with people using the service and their families/representatives.

The Quality Governance Board reports regularly to the Board and Executive on service standards and any improvements needed. There is a large range of supportive documents available relating to all aspects of Independent Specialist College provision.
ISC provision Quality and Policy  image
Summaries of key policies are available here on our website. Should you require a hard copy of any of the following policies, please feel free to contact the appropriate college:

• Managing risk
• Behaviour support
• Care planning
• Single equality scheme
• Health and safety arrangements
• Capacity and consent (including Deprivation of Liberty Safeguards)
• Safeguarding Children and Adults
• Confidentiality and Information Sharing

Hesley Group has a formal procedure for complaints in accordance with the Education Act (2002) and the Health and Social Care Act (2008). Copies of this and our complaints form are available from the colleges.