Consent & confidentiality
We strive to uphold the privacy and dignity of everybody who
uses Hesley Group's services, including through our policy on
Information Sharing and Confidentiality, and associated guidance; as
well as through linked policies and guidance, including those on
Communication, People’s Rights and Contact with Family and Friends, as
well as the Staff Code of Practice. Personal information is treated with
We believe that it is important for people living in our
services, their carers, families and other relevant parties, to know
that the confidentiality of those we support is respected, their
personal information protected and information shared only on a
need-to-know basis, for example to facilitate the understanding of
and/or best decision making in respect of care, treatment and support.
We keep records securely.
The aim for all staff, including voluntary staff and
students working in Hesley Group's services, is that the right, lawful
balance is struck in relation to effective information sharing, which
best supports sound and effective decision making, while protecting the
personal information of people who live in these services.
Our position is informed by the view of the Care Quality
Commission, expressed in its Essential Standards of Quality and Safety
(2010), that providers should work in partnership with carers, and the
position of Ofsted in the National Minimum Standards for Children’s
Homes (2011), that carers have a key role in decision making about
children. We also aim to work positively and in partnership with
relatives and other appropriate representatives, when it comes to
information sharing and confidentiality.
Where a request for access to a record is made, Hesley Group
staff follow legislation and guidance according to the Freedom of
Information Act 2000 and the Data Protection Act 1998.
A copy of our Information Sharing and Confidentiality booklet is available to read here.