Inspection & regulatory reports

Hesley Group services are registered with and are subject to regular inspection by external regulatory bodies. These are Care Quality Commission (CQC) in respect of adult services and the Office for Standards in Education (Ofsted) Social Care in respect of children’s residential care provision  and Ofsted Education in respect of the quality of service in our schools.

CQC assess how well the adults’ services are performing against the CQC Fundamental Standards and associated regulations.

Ofsted assess performance of the children’s care services twice each year against the Children’s Homes Regulations and Quality Standards 2015.

The schools’ education services are inspected under the Education (Independent School Standards) (England) Regulations 2010 and the Education (Pupil Registration) (England) Regulations 2006, usually every four years. These inspections also take into account the outcomes from the children’s homes inspections.

Hesley Group also undertakes to carry out a range of quality assurance measures, including unannounced visits by members of the senior management team who assess the performance of the service against the national standards and our own high expectations. We will always  aim to exceed minimum standards for involvement and consultation, care, management, staffing, safety and the condition of the environment.

An Independent Person undertakes monthly visits to the children’s homes as required under Regulation 45 of the Children’s Homes Regulations 2015. Other agencies also carry out periodic inspections, for example Health and Safety teams and Environmental Health Food Safety Officers. An independent external assessor is contracted to undertake regular assessment of the standard of education provided by Hesley Group.

Hesley Group Board members also undertake visits to services in order to understand how well they are being led,  how effectively we are supporting people, the staff and managers views and the condition of the environment.

A range of visits are conducted to services including during the night by senior managers to help assess the quality and safety of the service we provide.

The experience of people using our services and their relatives is particularly important to us. Questionnaires, outcomes from complaints and issues from advocacy services contribute to the internal assessment of outcomes for the people we support. Residents and Schools Councils are supported so that people can influence how their service is developed. Family forums operate at two of our adults services and all services have access to independent advocacy resourced by Hesley Group.

View regulatory reports for all of our services at the following links:

Ofsted - education provision
Fullerton House School
Wilsic Hall School

CQC - adult residential provision
Hesley Village
Low Laithes
Community Solutions
Wilsic Hall College
Fullerton House College