Our mission statement & values

Our mission is simple. Everyone at Hesley Group is here to enable people with complex needs to achieve their full potential.

To do this requires some pretty unique qualities. A wealth of experience and specialist expertise, high-quality therapeutic environments and resources, all in a place that’s safe, stimulating, with positive well-considered risk
management where individually tailored support, education and therapies can come together to give each and everyone the skills and confidence they need to be who they want to be.

Most of all, it takes care - lots of it. It’s why valuing the person and offering the best care is ingrained into everything we do. We aim to be:

Person-centred
We treat every person who uses our service as an individual - delivering a culturally sensitive, evolving service that respects everybody’s unique worth. Person-centred planning and therapeutic support both ensure our services keep the
people we support at the centre of everything we do.

Outcome-focused
As an outcome focused provider we aim to support each person who uses our services to achieve their aspirations, goals and priorities. Individual person-centred support plans allow us to use our wide range of resources most effectively and provide mechanisms for benchmarking, evidencing and reviewing our practice.

Quality-driven
We believe those who live with us and those who commission our services deserve the very highest standards at all times. We hold ourselves accountable for the quality of our provision and have clear ways to evidence this quality. Our Quality Team drives policy initiatives and consults with people using our services, their families and other representatives to ensure we are doing what we should be. We seek to be fully compliant with Essential Standards of Quality and Safety (CQC 2010) and associated regulations.

Keeping people safe
From valuing and respecting each other and those we support, our proactive and ethical model of care, to robust  policies and procedures and our intention to work closely with all concerned, we place safety as the highest priority.